FAQ

You can order our equipment conveniently via our webshop. You are also welcome to contact us by telephone or e-mail to place your order. Please always make sure that your details are complete. (billing address, delivery address, event date, callback number)

When an offer is created, the items are reserved for you for 17 days as long as the offer is valid.

Yes, the cleaning of the dishes and the laundry are included in the indicated rental price. There are no further costs. However, cleaning does not include the disposal of leftover food. If this is the case, a surcharge will be applied.

Our prices are all-inclusive for 3 days, i.e. one ME* (rental unit). You can determine the start and end of the rental period flexibly within the week. If you require items for longer than one rental unit, the second rental unit will be charged at a surcharge of 75% of the total price.

Yes, long-term rentals are valid from five weeks. We charge individually discounted rental prices for this.

Our primary delivery area covers the Rhine-Main region. We deliver longer distances if the ratio of the value of the goods to the cost is appropriate. Please contact us in this regard by telephone or e-mail.

No, delivery is charged separately. We will be happy to provide you with a quote for this.

The furniture and linen should be handled with care. Defects caused by the customer will be invoiced. You can still return the dishes and laundry to us in an uncleaned condition.

No, our warehouse is closed at weekends and on public holidays. The equipment can be collected from our warehouse in Kronberg: Mon – Fri, 09:30 – 16:30.

You are welcome to inspect the equipment in our warehouse before you start your rental. For a limited trial period, we can also make individual items available to you free of charge.

Please note our general terms and conditions with regard to cancelations and contact us immediately if you need to cancel.

VPE stands for packaging unit. For example, you can only hire glasses, plates and cutlery in certain quantities. (Example: VPE 30)

The price depends on the quantity and type of equipment and the conditions on site. This will be invoiced at the end according to actual expenditure and per hour or part thereof. We will be happy to provide you with a corresponding offer.

For self-collections, you can pay the amount with all cards and also with Apple Pay. However, we charge a 1% card fee for EC cards and a 2% card fee for credit cards. If desired, the amount can also be transferred in advance.

If the equipment is still available and we can fit it in, we are happy to deliver at short notice. Give us a call and we will do our best to fulfill your wishes.